Accessibility

We all need to think about Accessibility

Approximately 1.85 million people in Ontario have disabilities. This represents 15.5 per cent of Ontario’s population today. The likelihood of having a disability increase with age and projections show that in 2026, the majority of people with disabilities will be 65 years of age or older. We are committed to providing accessible customer service to all persons with disabilities. Our commitment is to strive at all times to provide our goods and services in a way that respects the dignity and independence of all persons with disabilities. We are also committed to giving every person with a disability the same opportunity to access our goods and services and allowing them to benefit from the same services, in the same place and in a similar way as other customers.

In June, 2005 the Ontario government passed the Accessibility for Ontarians with Disabilities Act (AODA). The purpose of this enhanced Act is to develop, implement and enforce standards of accessibility for all Ontarians.

Our Customer Service Policy is consistent with the AODA, 2005 and the Accessibility Standards for Customer Service, Ontario Regulation 429/07.

Our Integrated Accessibility Standards Policy is consistent with the AODA, 2005 and the Accessibility Standards for Integrated Accessibility Standards, Ontario Regulation 191/11.

Our Integrated Accessibility Standards Policy and Multi Year Accessibility Plan are available upon request.

Accessibility is a journey, and we are continually trying to improve accessibility of our products and services. If you have any questions, concerns, comments or suggestions regarding accessibility, please contact us.

Feedback: Contact Us

By Phone: 905-901-6300 or 1-877-500-5355
711 – Bell Relay Service

By Fax: 905-847-1886

For more information or to request a document in alternative format, please contact:

Human Resources
Tel: 905-901-6309
Fax: 905-847-1886
Email: sarka.semerakova@dllgroup.com